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Whether you’re on the go or at home, the most convenient way to get notified about a power outage is with CenterPoint Energy’s Power Alert Service (PAS)*. Enjoy the convenience of up to 15 text, email or phone alerts. To enroll, simply login to My Account and select Sign up for Power Alert Service. Sign up now Manage your Power Alert Service PAS stops sending outage alerts to you when you disconnect electric service at your old address. Follow these steps to start receiving outage alerts for your new address in greater Houston: 1. Log in to My Account. 2. Follow the on-screen prompts to link your electric account. 3. If your electric account is linked, an action link will tell you to ‘Manage Power Alert Service.' 4. Select the action link and follow the on-screen instructions. Step-by-step directions for signing up for Power Alert Service It's easy to sign up. All you need is your electric meter number to verify your service. Here’s how: 1. Log in to My Account. 2. Follow the on-screen prompts to link your electric account. Your 8-digit electric meter number can be found: 3. Select 'Sign up for Power Alert Service' and follow the on-screen instructions. Note for cellphone text enrollment: Cellphones will not receive outage alerts via text until we receive a reply to the initial “CONFIRMATION REQUIRED” text message. Standard text fees may apply. If I move, can I still receive alerts at my new address? PAS stops sending outage alerts to you when you disconnect electric service at your old address. Follow these steps to start receiving outage alerts for your new address in greater Houston: How does PAS work? Power Alert Service helps minimize the impact of a power outage by sending free text*, email or phone call notifications when the power goes out. Regardless of where you are, you’ll get updates on outages and estimated restoration times. Power Alert Service gives you and your contacts: *Standard text messaging fees charged by your carrier may apply. How can I add or manage alert contacts? Add your spouse, children, caregivers, other family and friends to your Power Alert Service contact list so that everyone who should know about an outage will get alerts and updates. You can add up to five texts, five emails and five phone numbers, so add the alerts in the way that makes the most sense for the recipient. How to add contact points Cellphone text enrollment: Cellphones will not receive outage alerts via text until each phone replies to the initial “CONFIRMATION REQUIRED” text message as instructed. Make sure each mobile contact you add to PAS completes the process! Standard text message fees may apply. Power Alert Service is an important part of CenterPoint Energy’s award-winning Intelligent Grid. *Standard text messaging fees charged by your carrier may apply. Troubleshooting tips Trouble registering or receiving notifications for the Power Alert Service? Still have questions? We'll help you get your outage alerts up and running. First, try using our troubleshooting guide. For account help that doesn't concern Power Alert Service outage alerts, visitManage Your Account. Contact us Report an Outage Report Outage Outage TrackerPower Alert ServiceReportingStreet Light Outages
Enroll in quick, convenient power alerts
You may be asked to provide your electric meter number to verify your service. Your 8-digit electric meter number can be found:
Power Alert Service FAQs
✔ Alerts when outages affect your home or business.
✔ Restoration time estimates.
✔ Notice when power is restored
Please try thetroubleshooting tipslisted below.I tried to register my cell phone to receive text messages, but I never received a CONFIRMATION REQUIRED text message.
I replied to the CONFIRMATION REQUIRED text message to complete my registration, but I never received a reply welcoming me to the Power Alert Service.
I registered my cell phone to receive text message notifications but I haven’t received any notifications.
Learn why you need Power Alert Service